NOTES:

Booking

1. You will receive an SMS confirming your booking. The SMS will have a link, allowing you to change your booking date one time to another day (within 14 days). There is no need to use the link to change your time slot, please just come as soon as possible on the same day.
2. We regret we cannot refund bookings that are missed. For booking enquiries please email: covid.info@pathlabhk.com
3. Please do not book if you have a COVID-19 positive rapid antigen test (RAT) or are living in the same household with a positive person. Follow HKSAR Government isolation guidelines or consult your doctor.

Travel Testing

1. For travel to Japan, we will issue Japan government’s recommended certificate. Please request at registration. Fee: add $100.
2. For travel to Guangdong Province and other parts of China, please check the requirements before leaving.
3. For travel testing we will issue your downloadable report in a link via SMS on your mobile phone. If you have requested secure email as well, this will follow, usually after 1-2 hours.

RAT Testing Certificate for Travel/Other

1. We will issue a laboratory certificate for RAT Testing.
2. For all travel, please check the RAT testing requirements before leaving (e.g. USA, Canada, Korea etc.)
3. For travel testing we will issue your downloadable result certificate in a link via SMS on your mobile phone. If you have requested secure email as well, this will follow, usually after 1-2 hours.

PCR Testing Certificate On-site Collection

1. For onsite collection (e.g., home, office, hotel etc.), if the swabbing location is remote, we will notify you of any additional charges. Remote areas include Discovery Bay, Ma Wan, Cheung Chau, Lantau Island, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O, all Hong Kong restricted areas, etc.
2. For travel and onsite testing, we will issue your downloadable report in a link via SMS on your mobile phone. If you have requested secure email as well, this will follow, usually after 1-2 hours.

Compulsory Testing SMS Result

1. For inbound medical surveillance, targeted groups, specified buildings, hospital visits etc., we will send your test result by SMS message to your mobile phone number respectively. We can now send SMS to overseas mobile numbers (except Mainland China) if roaming function is on.
2. We will upload all compulsory testing results with the date and time of collection to the government portal for their records. You will receive a HKSAR Government SMS result in addition to our laboratory SMS result.
3. The HKSAR Government has exempted these tests from a doctor's referral if you are asymptomatic and require the test for any community needs such as traveling, compulsory, institutional, or target group testing.

Results

1. We do not expect any delays with negative results. Positive samples are retested, and indeterminate samples may require confirmation by the Department of Health and may incur a slight delay.
2. When you receive your laboratory report, immediately check all the information, including name, date of birth, document number, date and time collected, sample type, etc., is correct.
3. If there is a mistake in your report demographics, email us the problem and call 3983 1800 immediately so we can help you amend and issue a new report. Please do not wait until you get to e.g., airport / hospital etc., to contact us.