COVID-19 Test Center - PathLab Medical Laboratories

Privacy Policy

PathLab complies with the Personal Data (Privacy) Ordinance requirements in Hong Kong. We will treat all aspects of your data in the strictest confidence.
PathLab’s online booking website has an SSL digital certificate that ensures a secure, encrypted connection so that no one can intercept data on the website and protect data integrity and privacy.
PathLab will not disclose any personal information collected about you except for certain explicit circumstances in which disclosure has the public understanding of consent. These include HK government compulsory testing or positive/indeterminate results that we are required to inform the Department of Health.
PathLab will retain forms and test records for at least three years by following ISO 15189 accreditation requirements.
PathLab will not distribute or sell personal information to third-party organizations.
PathLab does not control links' contents and information to external organizations. We recommend you review the privacy statements of these organizations.

Limitations and responsibilities

PathLab uses top-of-the-line reagents for testing. Regardless, as with any medical test, there is the potential for a low rate of false-negative or positive results.
False-negative results may occur if the sample is collected too early in the course of infection or the sample submitted has an undetectable level of the virus.
PathLab may request a sample recollection if results show inhibitors are present, making the testing invalid.
PathLab takes care to repeat any positive or indeterminate samples using alternative methods from the original sample. If necessary, we will send samples that require confirmation to the Department of Health’s laboratory (PHLSB) without further notification.
In the event of delays beyond our control, such as weather conditions, terrorism, or natural disasters, PathLab will endeavor to reschedule promptly.
PathLab is closed on Sundays and public holidays. Our reporting time for working days does not include these days.

My health, permissions, and consent

I give PathLab permission to collect and perform COVID-19 testing on my sample.
I give PathLab consent to share my result and personal information with the Department of Health for all compulsory, target group testing and positive and indeterminate samples.
I confirm that I have declared my health condition honestly.
I confirm I am asymptomatic, do not have a positive COVID-19 test, and am not residing in the same household with COVID-19-positive persons.
I understand the purpose of this test is not for the purpose of diagnosis or treatment of disease.
I understand that if my result is positive or intermediate, I will inform the relevant authorities and if I am ill, seek immediate medical attention or go to a hospital as soon as possible.
I understand that if I have any testing queries, I can call PathLab during office hours for simple non-medical advice.

My booking responsibilities and rights

I understand that it is my responsibility to verify the accuracy of my booking details before coming for the test.
I understand that PathLab will verify my photo identity and name to ensure sampling accuracy, but we cannot check the other details in the booking on registration.
I will bring an electronic or original document to the lab for registration to ensure my identity for sampling.
I understand that if I make a mistake on the booking confirmation form, I can ask PathLab to fix the error at registration before testing.
I understand that for compulsory & target group testing, I will receive only an SMS message with the result as required by the government. PathLab will upload my result to the Department of Health platform for record-keeping with my identity and correct collection date and time. The HKSARG SMS result acknowledgment is generally issued by the next working day.
I understand that when I receive my electronic report (e.g., for travel testing), I will immediately check all the information, including name, date of birth, document number, date and time collected, sample type, etc., is correct.
I will call PathLab immediately to amend my report if I see an error.
I understand that PathLab cannot easily make amendments outside of working hours or with short notice, but it will try its best to solve every situation the best it can. PathLab will not be responsible for any loss or damages arising from such cases.
I understand that no-show bookings are not refundable.
I understand that PathLab uses third-party and reputable credit card payment providers. PathLab is not responsible for any loss or damage due to third-party companies' bookings and failed payment procedures.
I understand that the maximum liability of PathLab from online booking testing shall be limited to the cost paid for the services under the booking.

I understand that PathLab reserves the right to update or change the terms and conditions without notice or liability to you.

In the event of any inconsistencies or discrepancies between the English version and any other translated versions of these Terms and Conditions, the English version shall prevail.

COVID-19 Online Booking

PCR Testing

Please answer the following questions before continuing to booking

PLEASE AGREE TO PATHLAB’S TERMS & CONDITIONS

聲明，及自選授權同意分享資料及檢測結果予香港政府衛生署
Declaration & Optional Consent to Share Data & Results with the Hong Kong Department of Health

聲明 Declaration

自選與分享檢測結果予香港政府衛生署
Optional Data & Result Sharing with the Department of Health, Hong Kong